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Shipping

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How long will it take for my order to be delivered?

Your order will be delivered within 4-6 business days via FedEx or DHL Express.  

Please note that all parcels require a signature on delivery. To guarantee efficient delivery, we recommend that your parcel is sent to an address where someone will be available to receive it between 9am – 5pm. If no one is at your specified shipping address when delivery is attempted, FedEx or DHL will leave a card for you to reorganize delivery of your parcel.

If we ship your order out and you are not at your delivery premises to sign for the parcel and consequently you do not arrange a re-delivery or pick it up from a collection point and the parcel is returned back to us, we will charge you an additional $12 to re-dispatch the parcel to you.  We will contact you if a parcel returns to us to give you the option of a re-dispatch before charging you any additional fees 

Will I have to pay taxes and duties on my international order?

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Australia.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.

As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Taxes and duties are calculated per your shipping country.

UK VAT will be applied to orders dispatched to the United Kingdom.