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Express shipping available, delivered within 1-2 business days across the U.S

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TDE HelpReturns, Repairs/Replacements
I have an issue with my product what can I do?
We quality check all of our products prior to dispatch and are confident in what are packing before we send. If however you have any issues with your purchase we are happy to look at the issue and repair or replace the product for you. We cannot provide a refund or exchange for pure change of mind on product that has been personalized. Please reach out to our team at [email protected].

Please note, items from our Customisable Accessories page cannot be returned or exchanged. If there is any issue with your purchase, please reach out to our team at [email protected]
Do your items come with a warranty?

Our products come with a 12-month warranty, however if you have any issues with your purchase we are happy to assess the item and provide a reasonable resolution. For issues such as wear and tear, we do not guarantee that products will be replaced or repaired.

I did not purchase my product with any personalization and would like to return or exchange it, what do I do?

If you have purchased an item from us without any personalization we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. The item must also be returned within 6 months of it being purchased. Please reach out to our team a [email protected] for a returns label if you need one to send the item back to us or return the item at any one of our stores. Please note that we can only process refunds on the spot in our stores at Wesfield Sydney and Chadstone Shopping Centre.