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TDE Help Products
Where is your leather range made?

Our products are designed in Australia and made in China. We worked hard to decide where to produce our items. In China we found the best craftsmen who can achieve high quality products. If you want to find out more about our leather, check out our leather FAQs

Please note that as all our monogramming is done by hand, every item is unique and there may be slight variations. 

Do you offer other zip or hardware colors apart from gold?

We offer three different zip options on a selection of our items — gold, silver and rose gold. See our image below for a close-up of each.

What packaging will my purchase have?

We know that receiving a parcel is half the fun! Your order will arrive in our signature packaging, including a branded dust bag for all leather products. Find out more about our complimentary wrapping!

Can I see your products in real life?

At this stage, we are only open at select stores in Australia. You can find us in Sydney at David Jones Elizabeth Street and Bondi Junction; David Jones Bourke Street and Chadstone in Melbourne; David Jones Adelaide; and David Jones Queens Plaza in Brisbane. We monogram live all day, every day in store. Find out more about our stores.

How should I best care for my personalized leather purchase?

Our leather range is made from 100% leather. As a general rule, you should take care to avoid rubbing your item against rough or sharp surfaces to minimize scratching. Should your product get wet, remove any residual water immediately with a paper towel, pack loosely with paper and allow it to dry naturally. You may also wish to minimize touching of the monogrammed part of your item, as oils (including natural body oils) may cause the monogramming to fade over time. Find out more about caring for our leather

Do you offer any warranty on your items?