Browse Our Help Centre

We are a part of several affiliate programs including RewardStyle, Share A Sale and Rakuten. You can register via those platforms and we may approve your application.

Applied customization is the term we use for our bold and colored personalization options including shadow text, stripes, cursive text and bold serif font options. For more information click here.

If we are out of stock of an item you are after you are able to sign up to the waitlist for the item and be one of the first to be notified when the item is back in stock, just click on the item and click “add my name to waitlist” and enter your email address. If you need a definitive date email and we can assist.

We know that receiving a parcel is half the fun! Your order will arrive in our signature packaging, including a branded dust bag for all leather and vegan products. We can even include a beautifully printed custom note in a pale pink envelope to your gifts purchased online. Find out more about our complimentary wrapping!

We are a part of several affiliate programs including RewardStyle, Share A Sale and Rakuten. You can register via those platforms and we may approve your application.

If you would like to place a bulk or corporate order please contact us at [email protected] and one of our team members will be able to assist.

Once an item has been personalized, we are unable to make any changes. Should you see any information on your order confirmation that is incorrect, please feel free to email us at contact us within an hour of purchase or call us on 212-229-9001 10am - 7pm Monday - Saturday and 11am - 6pm Sunday and we will do our best to update this prior to dispatch for you.

We receive an overwhelming request for collaborations and complimentary product, unfortunately we are unable to fulfil all such requests. If you have an idea or would like to collaborate please contact us at [email protected] or [email protected].

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Feel free to email us at [email protected], our response time is generally 1 hour during business hours and on the weekends between 10-6pm AEST or call us on 212-229-9001 10am - 7pm Monday - Saturday and 11am - 6pm Sunday.

The coronavirus has impacted every individual, family, city, country and business around the world. Our customers and staff have and always will be our main priority, and we feel that it is important to convey some of the steps we are taking here at TDE to keep things running as smoothly as possible.

We, as a business, are keeping on top of all of the new information and updates being provided to us by government and health authorities. We are following advice that is given to us, and taking necessary actions to protect the safety of our team, customers, delivery carriers and the community. Some of these steps include:

• Our fulfilment centres and stores are following sanitation guidelines as per recommendations made by both the Australian government and the World Health Organisation.
• We have temporarily closed our retail stores. We hope to be open for you again soon.
• Our fulfilment centres and stores are following a strict sanitation routine throughout the day.

Our teams are making sure that deliveries aren’t affected and that you can shop with us without having to be concerned about your delivery – this includes our customer service team being online 7 days per week.

We thank you for your continued support during this uncertain time and we hope that you all stay safe.

We don't offer discounts on our products, but if you are a new customer sign up to our newsletter to receive 10% off your first purchase.

If you would like to place a bulk or corporate order please contact us at [email protected] and one of our team members will be able to assist.

We offer a range of emojis as part of our standard personalization options. Click here to see examples.

We do our best to get your personalized products to you as quickly as we can. Please bear in mind that a lot of our personalization processes are done by hand.

We offer 1-2 business day delivery to Australian capital cities for an additional $20.

We offer 3 hour delivery for orders within selected metro Sydney for an additional $30. This option is live on our site for orders placed between 9am-1pm on weekdays. To qualify for this option, please enter in your delivery suburb and if is within our courier service range, you will be able to select the option at checkout.

If you received the wrong item, or if something is missing from your order, please check your order confirmation to confirm whether we have sent the correct item, if your order does not match your order confirmation please email us straight away at [email protected] or call us on 212-229-9001 10am - 7pm Monday - Saturday and 11am - 6pm Sunday and we will sort it out for you as a matter of urgency.

Please refer to our terms and conditions for conditions of purchase.

We have temporarily closed our stores.

We offer a 12 month warranty on all of our products, if you have an issue with your product please contact us and we can resolve the issue for you. Unfortunately this does not mean we will replace your item if there is general wear and tear on the product.

For our standard serif and sans serif fonts we offer 3 sizes of fonts - 24, 36 and 60pt these are reflective of the sizes of font offered in microsoft word!

For our shadow text, cursive text, stripes, bold serif, thin cursive and brushed lettering fonts we scale the font size to the size of the item you are zing.

For orders outside of Australia, the UK and the US we do not take responsibility for additional tax and import duties in other foreign ports.

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Australia.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.
As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Taxes and duties are calculated per your shipping country.

We can monogram in languages other than English via our “add your own artwork” personalization option, we can create a bespoke file for your item to be monogrammed in any language.

You are able to purchase gift cards for our online store via the following link, gift cards are sent via email, if you would like a hard copy gift card please Contact Us.

We are unable to accept David Jones or Westfield vouchers on our website, these can be redeemed in our David Jones stores or Westfield stores only.

The coronavirus has impacted every individual, family, city, country and business around the world. Our customers and staff have and always will be our main priority, and we feel that it is important to convey some of the steps we are taking here at TDE to keep things running as smoothly as possible.

We, as a business, are keeping on top of all of the new information and updates being provided to us by government and health authorities. We are following advice that is given to us, and taking necessary actions to protect the safety of our team, customers, delivery carriers and the community. Some of these steps include:

• Our fulfilment centres and stores are following sanitation guidelines as per recommendations made by both the Australian government and the World Health Organisation.
• We have temporarily closed our retail stores. We hope to be open for you again soon.
• Our fulfilment centres and stores are following a strict sanitation routine throughout the day.

Our teams are making sure that deliveries aren’t affected and that you can shop with us without having to be concerned about your delivery – this includes our customer service team being online 7 days per week.

We thank you for your continued support during this uncertain time and we hope that you all stay safe.

We offer free shipping on all international orders.

We ship internationally via FedEx, DHL or TNT Express for a fast and reliable service.
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

We also personalise on the spot in all of our stores in our standard serif, sans serif fonts and select emojis. We offer shadow text, stripes and cursive text at our Westfield Sydney Store and Bleecker St stores and online only Wait times for in store monogramming range from 10 mins - 1 hour depending on the time you visit our stores, we tend to be busy during peak trading hours such as lunch time and around holiday periods.

We can definitely add your logo to our items. To set up a logo we usually charge a fee of around $70.00 and charge an additional $5.00 per application to each of your items. If you would like more information or a quote on adding your logo and personalizing your items please contact us and we can assist.

Please note, we do not personalize items from outside of our range.

We generally monogram our items in the positions as shown on each product on our order screen. If you would like your item to be monogrammed in a different spot please email us and we can see if we can make this happen!

If the monogram on your product is fading feel free to drop back into any of our stores to have the item re monogrammed on the spot free of charge or send it back to us at 385 Bleecker Street New York, NY 10014 and we can service the item and send it back out to you free of charge. Please email our team for a returns form.

If we are out of stock of an item you are after you are able to sign up to the waitlist for the item and be one of the first to be notified when the item is back in stock, just click on the item and click “add my name to waitlist” and enter your email address. If you need a definitive date email or call us and we can assist.

We know that receiving a parcel is half the fun! Your order will arrive in our signature packaging, including a branded dust bag for all leather and vegan products. We can even include a beautifully printed custom note in a pale pink envelope to your gifts purchased online. Find out more about our complimentary wrapping!

We take credit card security very seriously. All transactions on this website are processed using Braintree, a secure online payment gateway that encrypts your card details in a secure host environment. You can see the transaction is secure if you see a key lock on your web browser.

All pricing for our product is listed on our website.

Our personalization options are priced as follows:

Font Style	Price
Serif	4 characters — free Over 4 characters — $30
Sans Serif	4 characters — free Over 4 characters — $30
Shadow Text	4 characters — $10 Over 4 characters — $20
Cursive Text	4 characters — $10 Over 4 characters — $20
Bold Serif	4 characters — $10 Over 4 characters — $20
Stripes	$10 (4 character limit)
Thin Cursive	$30 flat fee
Brush Lettering	$30 flat fee
Add your own atwork / handwriting	$70

Items that are on pre-order will be dispatched from the dates specified in the product description. This is not a delivery date if you have any questions relating to the delivery process please feel free to email [email protected]

If your order contains any items that are on pre-order, we will only be able to dispatch your order until all of the items are ready to go. If you require an in-stock product sooner, please feel free to place a separate order.

Please note that all our domestic orders are sent either by FedEx, TNT or Australia Post, depending on which shipping option you select at checkout. We offer free standard shipping for all orders. For express shipping there is an additional charge of $20.

For 4-6 business day shipping, we will send your parcel via TNT, Fedex, DHL, Aus Post.

For 1-2 business day shipping, we will send your parcel via StarTrack or Aus Post Express Post.

Please note, all PO Boxes and Parcel Lockers will be sent via Australia Post.

All of our parcels require a signature upon delivery unless you provide us with authorisation to leave your parcel at checkout. To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours.

If no one is at the specified shipping address when delivery is attempted, all of our carriers will leave a card which will direct you to the local post office or exchange for collection. Once a parcel is delivered to a local post office or collection point, we are unable to organise a redelivery for you. Parcels are held at a local office or collection point generally for no longer than 7 days before being returned back to us.

International Shipping

We offer free shipping on all international orders.

We ship internationally via FedEx, DHL or TNT Express for a fast and reliable service. Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

We ship to PO Boxes in Australia and the US only.

Our leather range is made from 100% leather. As a general rule, you should take care to avoid rubbing your item against rough or sharp surfaces to minimise scratching. Should your product get wet, remove any residual water immediately with a paper towel, pack loosely with paper and allow it to dry naturally. You may also wish to minimise touching of the monogrammed part of your item, as oils (including natural body oils) may cause the monogramming to fade over time. Find out more about caring for our leather. We recommend using a natural solvent such as eucalyptus oil to clean any marks on your TDE product.

Our products are designed in Australia and made in China. We worked hard to decide where to produce our items. In China we found the best craftsmen who can achieve high quality products. If you want to find out more about our leather, check out our leather FAQs. Please note that as all our monogramming is done by hand, every item is unique and there may be slight variations.

If you received the wrong item, or if something is missing from your order, please check your order confirmation to confirm whether we have sent the correct item, if your order does not match your order confirmation please email us straight away at [email protected] or call us on 212-229-9001 10am - 7pm Monday - Saturday and 11am - 6pm Sunday and we will sort it out for you as a matter of urgency.

Please refer to our terms and conditions for conditions of purchase.

We quality check all of our products prior to dispatch and are confident in what are packing before we send.

In our stores you are able to check all of your purchases prior to leaving our store to ensure you are 100% satisfied with our providers. If however you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We cannot provide a refund or exchange for pure change of mind on product that has been personalized. We cannot provide you with a refund if you have purchased the wrong size phone case.

Please reach out to our team at [email protected] or call us on 212-229-9001 10am - 7pm Monday - Saturday and 11am - 6pm Sunday for further information.

Please note, items from our Customizable Accessories page cannot be returned or exchanged. If there is any issue with your purchase, please reach out to our team at [email protected]

If you have purchased an item from us without any personalization we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. The item must also be returned within 90 days of it being purchased.

Please reach out to our team a [email protected] for a returns label if you need one to send the item back to us or return the item at any one of our stores. Please note that we can only process refunds on the spot in our stores at Westfield Sydney and Chadstone Shopping Centre for online orders.

We offer 3 hour delivery Monday - Friday for orders placed between 9-1pm in Manhattan and parts of Brooklyn EST however this services is temporarily unavailable.

The coronavirus has impacted every individual, family, city, country and business around the world. Our customers and staff have and always will be our main priority, and we feel that it is important to convey some of the steps we are taking here at TDE to keep things running as smoothly as possible.

We, as a business, are keeping on top of all of the new information and updates being provided to us by government and health authorities. We are following advice that is given to us, and taking necessary actions to protect the safety of our team, customers, delivery carriers and the community. Some of these steps include:

• Our fulfilment centres are following sanitation guidelines as per recommendations made by both the Australian government and the World Health Organisation.
• For the health and safety of our team we have temporarily closed our stores.
• Our fulfilment centres are following a strict sanitation routine throughout the day.

Our teams are making sure that deliveries aren’t affected and that you can shop with us without having to be concerned about your delivery – this includes our customer service team being online 7 days per week.

We thank you for your continued support during this uncertain time and we hope that you all stay safe.

Please note that all our domestic orders are sent either by FedEx, TNT or Australia Post, depending on which shipping option you select at checkout. We offer free standard delivery all orders. For express shipping there is an additional charge of $20.

For 4-6 business day shipping, we will send your parcel via TNT, Fedex, DHL.

For 1-2 business day shipping, we will send your parcel via Fedex.

All of our parcels require a signature upon delivery unless you provide us with authorisation to leave your parcel at checkout. To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours.

If no one is at the specified shipping address when delivery is attempted, all of our carriers will leave a card which will direct you to the local post office or exchange for collection. Once a parcel is delivered to a local post office or collection point, we are unable to organise a redelivery for you. Parcels are held at a local office or collection point generally for no longer than 7 days before being returned back to us.

International Shipping

We offer free shipping on all international all orders.

We ship internationally via FedEx, DHL or TNT Express for a fast and reliable service. Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

For the health and safety of our team we have temporarily closed our stores.

For orders outside of Australia, the UK and the US we do not take responsibility for additional tax and import duties in other foreign ports.

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Australia.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country. As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Taxes and duties are calculated per your shipping country.

If you created an account at checkout you can login to your account to track your order. You will also receive a tracking number via email once we have dispatched your order.

We do our best to get your personalized products to you as quickly as we can. Please bear in mind that a lot of our personalization processes are done by hand.

We offer 1-2 business day delivery within the 50 contiguous states of the US for an additional $20. However, this service is temporarily unavailable.

We offer 3 hour delivery for orders within Manhattan and parts of Brooklyn for an additional $30. This option is live on our site for orders placed between 9am-1pm on weekdays. To qualify for this option, please enter in your delivery zip code and if is within our courier service range, you will be able to select the option at checkout. However, this service is temporarily unavailable.

We offer a 12 month warranty on all of our products from the original order date, if you have an issue with your product please contact us and we can resolve the issue for you. Unfortunately this does not mean we will replace your item if there is general wear and tear on the product.

If you monogram is fading feel free to drop into any of our stores to have the piece re monogrammed free of charge or send the item back to us at 385 Bleecker Street New York, NY 10014 and we can re monogram the item for you and send it back out.

It usually takes us 10-15 minutes to monogram your items in store, however the wait time will depend on how many customers are ahead of you in the queue. Our staff can advise you on the wait time so you have a clearer idea. You’re always welcome to place your order and collect it at a later time.

TDE ensures that all information collected will be safely and securely stored. Our website uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. You can see that SSL is enabled if there is padlock at the top of your browser.

Our products are designed in Australia and made in China. We worked hard to decide where to produce our items. In China we found the best craftsmen who can achieve high quality products. If you want to find out more about our leather, check out our leather FAQs.

Please note that as all our monogramming is done by hand, every item is unique and there may be slight variations.

If you have ordered the wrong item unfortunately we are unable to exchange or refund the item for you if it has been personalized.

If you have ordered the wrong size phone case for your phone unfortunately we are unable to exchange or refund the item for you if it has been personalized. We make every effort to ensure you purchase the correct case. Our phone case page starts with buttons for you to select the phone model you have, each product is labelled as the phone that it fits in the title and product description and you also receive an order confirmation listing the phone case size you have purchased to double check. In store we also confirm the case you are purchasing and ask you to sign off on your purchase on your receipt.