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Free shipping worldwide for orders over $150.

Personalize with your name, initials or emojis.

Browse Our Help Centre


Browse our help centre below by looking for keywords regarding your questions.


If you can't find what you're looking for, get in touch by submitting an enquiry through our Contact Form

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Foreign Taxes
For orders outside of Australia, the UK and the US we do not take responsibility for additional tax and import duties in other foreign ports.

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries outside of Australia.

We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.
As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Taxes and duties are calculated per your shipping country.
Foreign Languages
We can monogram in languages other than English via our “add your own artwork” personalization option, we can create a bespoke file for your item to be monogrammed in any language.
See some examples here!
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Gift Cards
If you'd like to purchase a gift card, please Contact Us and our team will be able to assist you.
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International Shipping
We offer free shipping on all international orders $150 and over. Any international orders under $150 will have a $10 shipping fee.

We ship internationally via FedEx, DHL, USPS or TNT Express for a fast and reliable service.
Please be aware that packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.
In-Store Monogramming
We personalize on the spot in both of our stores in our standard serif, sans serif fonts and select emojis. We offer applied personalization at our Bleecker St store and online only.

Wait times for in store monogramming range from 10 mins - 1 hour depending on the time you visit our stores. We tend to be busy during peak trading hours such as lunch time and around holiday periods.
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Logos
We can definitely add your logo to our items! Please fill out the corporate request form. and someone from our team will be in contact with you soon.
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Monogramming other items
Please note, we do not personalize items from outside of our range.
Monogramming an Item in a Non-Standard Position
We generally monogram our items in the positions as shown on each product on our order screen. If you would like your item to be monogrammed in a different spot please email us and we can see if we can make this happen!
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Packaging
We know that receiving a parcel is half the fun! Your order will arrive in our signature packaging, including a branded dust bag for all leather and vegan products. We can even include a beautifully printed custom note in a pale pink envelope to your gifts purchased online. Find out more about our complimentary wrapping!
Payment Security
We take credit card security very seriously. All transactions on this website are processed using Braintree, a secure online payment gateway that encrypts your card details in a secure host environment. You can see the transaction is secure if you see a key lock on your web browser.
Preorders
Items that are on pre-order will be dispatched from the dates specified in the product description. This is not a delivery date if you have any questions relating to the delivery process please feel free to email [email protected]

If your order contains any items that are on pre-order, we will only be able to dispatch your order until all of the items are ready to go. If you require an in-stock product sooner, please feel free to place a separate order.
PO Boxes and Parcel Lockers
We ship to PO Boxes in Australia and the US only. We ship to Australia Post Parcel Lockers.
Product Care
Our leather range is made from 100% leather. As a general rule, you should take care to avoid rubbing your item against rough or sharp surfaces to minimize scratching. Should your product get wet, remove any residual water immediately with a paper towel, pack loosely with paper and allow it to dry naturally. You may also wish to minimize touching of the monogrammed part of your item, as oils (including natural body oils) may cause the monogramming to fade over time. Find out more about caring for our leather. We recommend using a natural solvent such as eucalyptus oil to clean any marks on your TDE product.
Provenance
Our products are designed in Australia and made in China. We worked hard to decide where to produce our items. In China we found the best craftsmen who can achieve high quality products. If you want to find out more about our leather, check out our leather FAQs. Please note that as all our monogramming is done by hand, every item is unique and there may be slight variations.
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Refunds
If you received the wrong item or if something is missing from your order, please check your order confirmation to confirm whether we have sent the correct item. If your order does not match your order confirmation please email us straight away at [email protected] and we will sort it out for you as a matter of urgency.

Please refer to our
terms and conditions for conditions of purchase.

We quality check all of our products prior to dispatch and are confident in what are packing before we send.

In our stores you are able to check all of your purchases prior to leaving our store to ensure you are 100% satisfied with our providers. If however you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We cannot provide a refund or exchange for pure change of mind on product that has been personalized. We cannot provide you with a refund if you have purchased the wrong size phone case.

Please reach out to our team at [email protected] for further information.

If you have purchased an item from us without any personalization we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. The item must also be returned within 90 days of it being purchased.

Please reach out to our team at
for a returns label if you need one to send the item back to us or return the item at any one of our stores.
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Same Day Delivery
We offer 3 hour delivery Monday - Friday for orders placed between 9am - 1pm EST in Manhattan and parts of Brooklyn.
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Urgent Orders
We do our best to get your personalized products to you as quickly as we can. Please bear in mind that our personalization processes are done by hand.

We offer 3 hour delivery for orders within Manhattan and parts of Brooklyn for an additional $30. This option is live on our site for orders placed between 9am - 1pm on weekdays. To qualify for this option, please enter in your delivery zip code and if is within our courier service range, you will be able to select the option at checkout. However, this service is temporarily unavailable.
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Warranty
We offer a 12 month warranty on all of our products from the original order date, if you have an issue with your product please contact us and we can resolve the issue for you. Unfortunately this does not mean we will replace your item if there is general wear and tear on the product.

If you monogram is fading feel free to drop into any of our stores to have the piece re-monogrammed free of charge.
Website Security
TDE ensures that all information collected will be safely and securely stored. Our website uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. You can see that SSL is enabled if there is padlock at the top of your browser.
Where is your product made?
Our products are designed in Australia and made in China. We worked hard to decide where to produce our items. In China we found the best craftsmen who can achieve high quality products. If you want to find out more about our leather, check out our leather FAQs.

Please note that as all our monogramming is done by hand, every item is unique and there may be slight variations.
Wrong Order
If you have ordered the wrong item unfortunately we are unable to exchange or refund the item for you if it has been personalized.
Wrong Sized Phone Case
If you have ordered the wrong size phone case for your phone unfortunately we are unable to exchange or refund the item for you if it has been personalized. We make every effort to ensure you purchase the correct case. Our phone case page starts with buttons for you to select the phone model you have, each product is labelled as the phone that it fits in the title and product description and you also receive an order confirmation listing the phone case size you have purchased to double check. In store we also confirm the case you are purchasing and ask you to sign off on your purchase on your receipt.
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